Job description

*$1500 Signing Bonus after 9 months of Employment*

Position Summary

The Helpdesk Technician provides customer service to all users and sponsors, which shall include all functions inherent to the management and operation of the training and safety management systems. This shall include access to web-based courses, website access associated with the systems network, and online
testing.

Essential Functions of the Position

• Responds to requests for assistance from users of the training and safety management systems by telephone, email, or other appropriate means during normal weekday business hours of 08:00 to 16:00 central time.
• Responds to the users request within three business days.
• Ensures that user (customer) satisfaction is documented by way of user feedback via the OpSTAR web site.
• Performs additional relevant duties as assigned.

Supervisory Responsibilities

No direct supervisory responsibilities.

Physical Demands

• Required to walk, stand, sit and move about the property for long periods of time.
• Ability to lift and/or move up to 50 pounds.

Work Environment

• Indoor/Outdoor; exposure to external environmental conditions possible.
• Noise level can range from minimal to intense.

Minimum Qualifications

• Must have excellent written and verbal communication skills.
• Must be proficient in using Microsoft Office Suite (Outlook, Word, Excel, PowerPoint).
• Must be able to speak, write, read, and understand English.
• Must be adaptable, flexible, and able to adjust to new or changing instructions.
• Must be able to multi-task and complete assignments accurately and on time.
• Requires a minimum of a high school diploma or equivalent.
• Possess a Valid Drivers’ License without special restrictions.

Security Requirements:

• Must be a US Citizen.
• Secret Security Clearance required.